Voice of the Client

The A to Z of Implementing a Successful Client Interview Program

So there you have it. Truly the “A to Z” of implementing a successful client interview program. And what a journey it’s been! Some may consider interviewing a simple Q&A. We actually consider interviewing an art form. And as with anything, the more you do it, the better you will become. As you’ve learned, educating yourself.
Read more
For some reason, communicating with the client post-interview seems to terrify and intimidate lawyers. This should not be the case. This is the exciting part! And, your chance to propose steps that will strengthen your relationship. After all, the point of this undertaking was to invoke change and improvement. (If you didn’t intend to actually.
Read more
After years of conducting interviews, LPC has compiled a list of interview tips to be considered in your firm’s interview program.  While some may seem obvious, take a moment to truly consider each.
  • Listen actively and intentionally.
    • There is a proven correlation between the success of an interview and how little the interviewer talks. Active, intentional listening is.
Read more