So there you have it. Truly the “A to Z” of implementing a successful client interview program. And what a journey it’s been! Some may consider interviewing a simple Q&A. We actually consider interviewing an art form. And as with anything, the more you do it, the better you will become. As you’ve learned, educating yourself.Read more
Voice of the Client
The A to Z of Implementing a Successful Client Interview Program
It’s our hope that by now, you are wholeheartedly convinced of the value an interview program can provide. If anyone is still on the fence, here is a previously unmentioned bonus value that might just seal the deal: client interviews are one of the best ways to identify and track trends and themes, not only.Read more
For some reason, communicating with the client post-interview seems to terrify and intimidate lawyers. This should not be the case. This is the exciting part! And, your chance to propose steps that will strengthen your relationship. After all, the point of this undertaking was to invoke change and improvement. (If you didn’t intend to actually.Read more
Interview – check. Done. Success! After all the blood, sweat and tears, and hours of preparation, and strategizing, and researching and note-taking, it will feel good to have an interview under your belt. But there will be no relaxing or celebrating just yet. It’s action time! And it’s always good to move on things while.Read more
After years of conducting interviews, LPC has compiled a list of interview tips to be considered in your firm’s interview program. While some may seem obvious, take a moment to truly consider each.Read more
- Listen actively and intentionally.
- There is a proven correlation between the success of an interview and how little the interviewer talks. Active, intentional listening is.