Client Interviews: Final Wrap-Up

So there you have it. Truly the “A to Z” of implementing a successful client interview program. And what a journey it’s been! Some may consider interviewing a simple Q&A. We actually consider interviewing an art form. And as with anything, the more you do it, the better you will become.

As you’ve learned, educating yourself and others on rationale and statistics, gaining internal buy-in and setting goals for your program is only just the beginning. Next comes decisions on who to interview and how, how to prepare at 2 weeks out and at 1 week out, and how to create the desired first impression. After nailing the interview, it’s time to take action with their responses. And then you can start all over again. Ready, set… go!

Has this resonated with you? If so, we want to know! LPC would love to learn about your tips, success and challenges. Feel free to comment or contact us with personal stories of how you and your colleagues have executed interview initiatives.

Peter Johnson

Peter Johnson

Peter Johnson is founder and principal of Law Practice Consultants, LLC of Newton, MA. Law Practice Consultants offers consulting, coaching and training services that help law firms respond to the challenges of today’s highly competitive legal marketplace. For more information visit
Peter Johnson

Latest posts by Peter Johnson (see all)

Related Content

Client Interviews: Trends & Themes – An Added Bonus

Client Interviews: Communicating with the Client

Client Interviews: Reporting Results & Action Steps

View all Voice of the Client posts